Question 1

I just placed an order. When will my package arrive?

Accepted Answer

Orders are shipped within 2 business days.

You will receive a shipping confirmation email with tracking info as soon as your order ships. Once your package has been received by USPS, it is out of our hands. 
 
If your package shows delivered, but you have not received it please reach out to USPS Customer Service at 1 (800) 275-8777. USPS will allow you to file a claim.
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If you live in an area with a high risk of package theft, please reach out to us when you place your order to request a "signature required" delivery. Cosier is not reliable for any misplaced or stolen packages if the address provided matches with the address we have shipped your order to. If your tracking number reads as successfully shipped, stolen/lost packages are nonrefundable.

Question 2

What is your return/exchange policy?

Accepted Answer

All sales are final! You may exchange any item for a different size within 10 days once your order is marked as "delivered" on your tracking link. The item(s) must be unworn and in the same exact condition as received. If you would like to exchange an item, send us an email at shopcosier@gmail.com and we will issue a return label.
 
If you purchased an XXL item and it does not fit, you can return it and we will issue a refund since we do not have larger sizes at the moment.

Question 3

How do you pronounce Cosier?

Accepted Answer

Cosier has a French pronouncation, like Cosy-eh.
 
The name of our brand is just Cosier, not Shop Cosier.

Question 4

Do you have any discount codes?

Accepted Answer

Yes! If you are purchasing for the first time, simply join our mailing list and you will instantly get an email with a discount code for 10% off your entire purchase. 
 
By joining our mailing list, you will get exclusive offers and be the first to know when our new items drop or restock!

Question 5

How do I figure out my size?

Accepted Answer

Our size charts are located in the image section of each product. If you have further questions about sizing, just send us a DM and we'll help you figure it out!

Question 6

What are the gemstone sets made out of?

Accepted Answer

The pendants attached to our Gemstone hoodies are made with natural gemstones set in golden metal. 
 
They are druzy agate, meaning they are created from small crystals on a mineral surface. They are formed with various stones including agate and quartz!

Frequently asked questions